Anything to Declare? The Value in Client Re-Education

Anything to Declare? The Value in Client Re-Education

The other weekend I got stuck behind someone who I’ll call “NOT a frequent flyer” or NAFF, for short. He wasn’t any older than me, was wearing an expensive-looking suit, and it was quite clear that he didn’t do airports very often. At check in, he took half an hour to...
Are Your KPIs the Right Ones for Today’s Market?

Are Your KPIs the Right Ones for Today’s Market?

I met a new client this week who has did really well during the recession. And his business is doing well now – just not as well as some of his competitors. We looked at his management accounts and then at his Key Performance Indicators. Get this – he had set minimum...