It’s happened again! Business leaders I know have been sleepwalking into the holiday season and feeling the hit on their P&L- even to the extent of converting profits into losses in the last 2 months.

A business I work with has 45000 candidate records on his CRM. This was a mature business. At the same time, his team were spending 20% of net fee income (yes, 20%) on job boards and CV download services.

This year I’ve advised at least 10 business owners on changes to their schemes. In some cases, we have had to unpick badly drafted contracts, collect masses of data, and implement split fees for the first time.

I’ve been listening to recruiters in multiple different sectors, and I keep hearing them repeat self-defeating phrases. Here are 3 phrases you should remove from your tool kit without delay.

I regularly help clients with writing successful award submissions, and as a recent award winner myself (pics below!), here is how they solve certain challenges and my top tips when it comes to approaching awards.

Have you noticed how, when you deal with a call centre now (your bank, for example, or energy provider), you don’t have complete faith in the call agent?

Have you discovered a big price increase to list on job boards? Are your adverts not getting the same or better results than they did in 2019? If so, this blog is a must-read for you!

Regular readers will know already that I broke my arm and foot while on holiday. Consequently, I am relying on taxis to get me to the clients near me so that I can still visit in person.

I took a postgraduate diploma in L&D. I have since used my knowledge to build and deliver countless bespoke, in-house learning programmes. I understand the science of learning. I’ve won awards for it.

In Part One of this two-part series, I wrote about the distinction between sales success and profitability. Managing costs is the obvious place to start. In Part Two, I want to focus on the areas that very few recruitment business leaders have a grasp of…