The People Performance Reset
A ten-week programme helping recruitment businesses strengthen management, improve team performance and address staff turnover.
Combine a people and management review with practical development and hands-on support from Alison Humphries to build stronger, more effective teams.
Your managers are great recruiters. Are they getting the best from their teams?
Successful recruiters aren’t always given the skills or support they need to manage people. When management is inconsistent, team performance can suffer, valued employees leave, and business owners are left stepping in to resolve problems.
Does any of this sound familiar?
- You’re losing people you’ve invested time and money in developing.
- Your managers are strong billers, but need support leading their teams.
- Performance conversations and development plans aren’t consistent.
- New starters take too long to become productive.
- Directors regularly step in to manage people or resolve problems.
The People Performance Reset helps you identify what’s affecting your people and teams, develop your managers and establish practical ways to improve performance.
Build stronger managers and a more effective team
How much is poor management and employee turnover costing your business?
Staff turnover and inconsistent management can affect performance, revenue and the time directors spend resolving problems. But it isn’t always clear where to begin.
The free People & Leadership Effectiveness Check helps you review how your business manages, supports and develops its people. Answer 10 questions to identify areas that may need attention.
What’s included?
The People Performance Reset combines a review of your current people practices with practical management development and hands-on support from Alison Humphries.
Weeks 1-2: People & Management Audit
Understand the factors affecting your people and team performance.
• Review staff turnover, length of service and recruitment decisions.
• Examine induction, performance management, absence and reward structures.
• Speak confidentially with directors, managers and selected employees.
Weeks 3-4: Leadership Capability Assessment
Identify management strengths, skill gaps and opportunities for improvement.
• Observe how managers coach, delegate and manage performance.
• Review management responsibilities and accountability.
• Assess whether targets and incentives encourage the right behaviours.
Weeks 5-8: Targeted Management Development
Build practical skills using real situations from your business.
• Deliver workshops and individual coaching for managers.
• Develop skills in coaching, delegation and performance conversations.
• Address underperformance, employee engagement and progression.
Weeks 9-10: Embed & Measure
Put improvements into practice and plan for continued development.
• Introduce management routines and individual development plans.
• Assess early changes in management behaviours.
• Provide a roadmap for ongoing leadership development.
What you’ll take away
By the end of the programme, you’ll have:
• A people effectiveness audit
• A leadership capability matrix
• Management workshops and individual action plans
• Practical management templates
• A 90-day people improvement plan
What practical Change can achieve
A look at how Alison helped a recruitment business strengthen its management approach and improve employee retention.
The challenge
A recruitment business was experiencing high staff turnover, with the cost felt through recruitment fees, management time and lost opportunities.
The approach
Alison designed a structured people development programme covering management capability, team communication, internal hiring and performance management.
The result
Following the programme, Alison reported improved employee retention and subsequent promotions within the team.*
*This was a previous client programme, not the ten-week People Performance Reset. Results will vary depending on the business and the changes implemented.
Investment & commitment
A defined programme, with a clear commitment
- £7,500 + VAT for the ten-week programme
- Approximately five days of Alison’s direct involvement
- Designed for UK recruitment agencies with approximately 5–25 employees
- Includes support for up to six managers and an agreed level of staff interviews
- A combination of remote and in-person support, depending on business requirements
The programme assumes an agreed scope, access to relevant information and implementation of changes by your team, supported by Alison. Larger management groups may require a separate quotation.
Alison Humphries
Hon (FREC) | Strategic Consultant to the Recruitment Industry
Practical advice grounded in Recruitment Experience
Alison Humphries Hon FREC brings over 40 years of recruitment industry experience, including director-level roles at Hays Plc, Robert Half International, BNB Plc and Penna Plc.
Her background spans commercial leadership, learning and development, HR, legal and compliance, across recruitment models including contingent, retained, temp and contract, RPO and Statement of Work.
Having advised recruitment business owners and leaders for nearly 20 years, Alison combines strategic perspective with a practical understanding of how to make change happen.
Client results
From high staff turnover to a stronger team
The recruitment business had made some successful hires, but voluntary and involuntary staff turnover was high at 50%. This was costing the business in recruitment fees, management time and lost opportunities.
Alison designed and delivered a structured people development programme to strengthen leadership and management capability. It covered training needs analysis, process design, team communication, internal hiring skills and performance management.
The programme combined practical management development with workplace implementation and individual accountability.
Following the programme, employee retention improved from 50% to 94%, and subsequent promotions were reported within the team.*
*This was a previous client programme, not the ten-week People Performance Reset. Results will vary depending on the business and the changes implemented.
Ready to build a stronger management team?
Together, you can explore whether the People Performance Reset is the right fit for your business.